GameOfficials.net Support Philosophy
We try to provide a lot of different ways for you to get answers
to questions and to get help with issues. We offer an interactive Support
Forum, a Searchable Knowledgebase, and an Email Ticket System as well
as Live Chat, Remote Screen Sharing, and Phone Support (during business hours).
The Email Ticket System, Live Chat, Remote Screen Sharing,
and Phone Support are for designated support contacts only.
Other users will be referred to the Support Forums, the Knowledgebase,
or their Group Support Contacts.
We will respond as quickly as possible to urgent issues that are posted
on the Forum or issued through our Email Ticket System.
Designated support contacts for your group are also able to call during
business hours (usually 9:00am to 6:00pm ET). However, you will certainly
have some questions outside of those times and we feel that providing you
with several other methods of support gives you more flexibility in
getting answers to those questions. By dealing directly with designated
support contacts only we help to keep your costs lower. Even though we don't
support end users directly, we do try to offer them as much help as possible
through our Support Forums, Knowledgebase, Username/Password Retrieval Tools, etc.
While you may occasionally get forum or email responses from us
late at night, our phone support outside of normal business hours
will be limited to appointments and emergencies only. That means we probably
won't answer the phone at 3:00am the night before your big tournament
when you have a question. That is one of the main reasons we provide
the interactive Support Forums and searchable Knowledgebase. The Forums
are moderated by GameOfficials.net Staff and Certified System Trainers
in various time zones. This allows you to get answers outside of normal business
hours from our staff as well as your fellow Admins, Assignors, Officials, etc. |
